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Terms, Policies, and Disclaimers

Important DisclaimerWhile Edison Westbrook Consulting, LLC and its representatives strive to accurately represent the services and products offered on this website, we cannot guarantee future success, growth, engagement, earnings, or income. There is no assurance you will make or raise a specific amount of money, or any money at all.Earnings or income statements, or examples provided, are estimates and not guarantees of your potential results. Past success stories or examples should not be considered indicative of your future experience.

Service Delivery PolicyAt Edison Westbrook Consulting, we're committed to delivering exceptional service. Here's what you can expect—Project Scope: We work closely with you to define clear project goals and deliverables. A detailed project plan outlines timelines, milestones, and communication channels.Dedicated Team: You'll have a dedicated team of experienced consultants assigned to your project, ensuring consistent expertise and personalized attention.Regular Progress Updates: We keep you informed through regular progress reports, meetings, and open communication channels. You'll be able to track progress and provide feedback throughout the engagement.Flexibility and Adjustments: We understand business needs evolve. We're adaptable and can adjust the project scope or timeline as needed, with clear communication at each step.Client Satisfaction: Your satisfaction is our priority. Please contact us immediately if you have feedback or concerns.

Client Communication PolicyEdison Westbrook Consulting believes clear and consistent communication is vital to a successful partnership. Here's what you can expect—Preferred Methods: We primarily communicate via email for project updates, deliverables, and scheduling. Urgent inquiries can be directed to our phone line.Response Time: We aim to respond to all emails and phone calls within 24 business hours.Regular Updates: You'll receive bi-weekly progress reports outlining completed tasks, upcoming milestones, and any questions we may have.Open Communication: We encourage open and honest communication. Feel free to reach out with any questions, concerns, or ideas you might have.Dedicated Contact: Each project is assigned a dedicated point of contact within our team to ensure streamlined communication.

Payment and BillingWe accept payment by credit card, Paypal, and automated check.Fees: Following an introductory call, assessment fees for initial consultations are applied as a credit towards any service contract. A detailed proposal outlining project scope and fees will be provided before any work commences. This proposal may include hourly rates, project-based fees, or retainer agreements.Payment Terms: Payment is due upon project acceptance for one-time projects. Retainers are typically billed monthly, in advance. Retainers may also be paid annually at a 5% discount, billed at the start of the 12-month term.Late Fees: A late fee of up to $15 or 15% of the overdue amount, whichever is greater, will be applied to invoices that are not paid by the due date. Late fees will apply unless otherwise prohibited or limited by applicable law, in which case amount or percentage may vary.Changes and Cancellations: We require a written 30-day notice for any changes to project scope or cancellations.For a complete understanding of our payment and billing practices, please don't hesitate to contact us.

Termination PolicyOur commitment is to provide ongoing value to our clients. However, there may be situations where termination of services becomes necessary. This policy outlines the grounds for such action:Non-payment: Consistent failure to meet payment deadlines outlined in the service agreement.Failure to Participate: Client misconduct or failure to follow program guidelines, including failure to actively participate in the program.Scope Creep: Client requests exceeding the agreed-upon scope of services without a revised agreement.Breach of Contract: Violation of any terms or conditions outlined in the service agreement by either party.Mutual Agreement: Clients may terminate at any time with 30-day written notice.We encourage open communication to address any concerns before reaching termination. We strive for a smooth transition and will assist with transferring project materials when applicable.

Refund PolicyCommitment to Service: At Edison Westbrook Consulting, we dedicate ourselves to providing valuable consulting services and expertise. However, due to the customized nature of our work and the time invested in understanding your specific needs, we cannot offer refunds for services rendered.Open Communication: We encourage open communication throughout the engagement. We'll work closely with you to ensure clear project goals and expectations are established before any work begins. This ensures you're comfortable with the scope of services and investment.Project Adjustments: While refunds are not offered, we understand needs may evolve. We're happy to discuss project adjustments to better align with your changing requirements, whenever possible.

Confidentiality and Data PrivacyAt Edison Westbrook Consulting we take your privacy seriously. Any information you provide, including contact details, project details, and business data, will be held in strict confidence.We only collect information necessary to deliver our services and operate effectively. We utilize secure systems to store your data and restrict access to authorized personnel only. We will never share your information with third parties without your express consent, except as required by law.You have the right to access and update your information at any time. We will promptly respond to your requests and remove your data upon completion of our services unless required for legal or regulatory purposes.